# Bitrix24 WhatsApp Integration

First, if you have any questions feel free to contact our support: <https://t.me/inCRM_support_bot>

Only users with paid Bitrix24 plans can integrate with InCRM.&#x20;

1. To access the Bitrix24 Marketplace, use this link — it leads to our application, or search for "inCRM" in the Bitrix24 Marketplace.&#x20;
2. Click "Install". This can only be done by a user with Bitrix24 account administrator rights. If the account administrator changes, the integration will stop working and will need to be reinstalled.&#x20;
3. Click "Install" again.&#x20;
4. Check two boxes and click "Install".
5. &#x20;Click "Open Application" → inCRM's personal account will open in Bitrix24
6. Register in inCRM.
7. A simple interface will open where you can add a WhatsApp channel for messaging.&#x20;
8. Click "add channel".&#x20;
9. Scan the QR code with your mobile phone using the WhatsApp application.&#x20;
10. &#x20;Select the desired open line from the dropdown list.<br>

✅ Done — you've integrated WhatsApp with Bitrix24.&#x20;

If you want to be the first to send a message to an existing contact in CRM via WhatsApp: go to CRM -> Select the needed contact -> go to SMS/WhatsApp -> click "more details" and choose "inCRM" service -> Write your message in the "enter SMS message text" field and click "send". After this, a new dialogue in Open Lines will be created so you can contact your customer via WhatsApp with Bitrix Open Lines.&#x20;